You will receive an email notification from Viagogo explaining the same. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. In the case of refunds, we appreciate our customers' patience while we process their request.'. Viagogo is a ticket marketplace for concerts, sports and theatre events. Paid 250 Euro VS the real cost of 100 euro. Which? You may only use the Services if You can legally enter into and form binding contracts. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. How do I change the email address on my account? Viagogo will keep saying they already paid you but they will never show you the proof of payment. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. We would like to show you a description here but the site won't allow us. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 2.8 Notification. In the case of refunds, we appreciate our customers patience while we process their request.. 4. the price it is sold for on the primary market). Travis Scott performs on stage during Wireless festival in London last year. your claim status, claim form or questions about when payments are It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Instead, it sat on your $2,031. When listing seated tickets, all tickets in the same listing must be consecutive seats. Since June, we've found listings for events at all of these venues on Viagogo. All Rights Reserved. All forms of redress are non-transferable and non-refundable. If you fancy a viagogo event roulette then use this company. Please add me to this list as I am almost 100% sure I got scammed. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. May 3, 2021 / 1:22 PM / AP. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. What is the viagogo complaint handling process? Eric Clapton Concert Tickets. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Viagogo promises "a full refund" if any problem arises, while Get Me In! We often link to other websites, but we can't be responsible for their content. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. You can add me too. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? If so, you may be forced to pay for replacement engines and repairs out-of-pocket. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. 6.3 Allocation of Risk. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 6.9 Change or Suspension of Site. Report Fraud I haven't received an email confirming my order. This is so frustrating its been 2 years !!! French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. This is the easiest way to get your money back. We will also add Tax on our fees as applicable. Best regards, Viagogo team. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Tomorrowland 2023 Tickets. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Our guarantee does not affect Your statutory consumer rights under UK law. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. 6.8 All Sales are Final. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. and that I would only receive a refund if the concert was cancelled etc. Coronavirus outbreak: cancelled or postponed events - can I get my money back? With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. We cannot control the policy of third-party resellers.'. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Ha*Ash Concert Tickets. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Actions does not process claims and we cannot advise you on the If this is also unsuccessful We will not offer a refund. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. viagogo is a global online marketplace for live sport, music and entertainment tickets. To post a ticket for sale on viagogo You must first register with the Site. I was promised a refund. How do I find tickets I've already downloaded? Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. 3.1 Accurate Descriptions. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. 1.3 Modification. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Ticket-holders to postponed events will be able . Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Provide the information they might require. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? Can I buy tickets that are personalised with someone else's name on them? "If . Taylor Swift Tickets. You will be entitled to a full refund or a 120% voucher. I sent our ticket numbers but Opera Australia said they were not theirs. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. The organiser will tell you how to get a refund. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. You also warrant that you own the tickets. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. Your email address will not be published. This will be posted quickly, exposing the company and letting others see what happened to you! The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. 7.3 Additional Policies. Mar 1, 2018. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. This has reportedly been a long-standing policy of Viagogo. drug injury lawsuits and product liability lawsuits. A Which? I bought tickets for Rammstein before the pandemic and they would not refund me. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Answer (1 of 3): Viagogo runs prudent customer care operations. We may investigate complaints and violations of our policies. We take no responsibility for such issues. About Us Read more ts would be ready 48 . You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Additional information can be found in our FAQs and on the ticket details pages. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. You must contact the 1,779 reviews for Viagogo, 1.3 stars: '1. We disagree with such restrictions and think they are not beneficial to fans. Welcome to viagogo's online ticket exchange (the "Site"). You will be entitled to a full refund or a 120% voucher. 3.4 Indemnity. Are you still waiting on a ticket refund for an event canceled due to the pandemic? 2. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Go on and tell us about your poor consumer experience. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled.
Is The Rickey Smiley Morning Show On Sirius Xm,
Eagles Landing Concord, Nc,
Articles V