We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. Get buying tips about Ticket Websites delivered to your inbox. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. Things You Should Know. Terms and Conditions. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. Not at all a criminal case. Save my name, email, and website in this browser for the next time I comment. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. This is the only way to get a cash or credit award under the Settlement. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Singh says the reasoning is the financial impact from coronavirus. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. My husband and I bought concert tickets as a Christmas present to each other. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to StubHub is doing this as opposed to providing full refunds for canceled events. I had to spend hours on the phone with StubHub just to get them to do their job. The company then changed its policy to cover these situations. Please be patient. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Lied to me and stole from me. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. For Daddario, that price was $6,200. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. They're upset StubHub is refusing. Please use any other ticket resale company this one doesn't care about their customers. I still have tickets for myself for that Gabriel Iglesias show. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. We value your privacy. According to the filing, McMillan purchased two tickets to an NHL game in early March. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. At regular volume, we can afford to take that risk. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. Id like my money back! The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. Enjoy reading our tips and recommendations. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Print. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. New cases and investigations, settlement deadlines, and news straight to your inbox. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Required fields are marked *. This is a major change for the ticketing industry. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Looking for a class action lawsuit in Nebraska. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. Its location on this page may change next time you visit. Easy sales process: The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. All Rights Reserved. Adam Silver had to get the Christmas bonanza in- fans be damned. StubHub claims it is postponed not cancelled and will not give me my money. If a show is canceled, with no new date, then they will. A California class-action lawsuit has been filed against the ticketing site StubHub. Please add me. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Top Class If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. The case seeks monetary damages and restitution remedies for consumers. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. They said it would take up to 30 days. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. They offered me 125% of price paid in credit or refund to my CC. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. Never again StubHub. StubHub said I had to wait 7 days after the show took place to get my money. FALSE. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. At the time of this writing, nothing has been proven in court. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. In March 2020, as the scope . Thanks ! StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. He was offered a coupon that was worth 120% of the original price. If I could give zero stars I would. administrator or law firm. I will never use Stubhub again. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. I was a part of this fiascoplease add me. Tickets are 100% guaranteed by FanProtect. Well start sending you the news you need delivered straight to you. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. https://topclassactions.com/wp-admin/admin-ajax.php. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. If the other driver has minimum liability coverage, can I still sue them? StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. I chose CC. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. Entertainment industries have seen every event canceled or postponed for a foreseeable future. When I called them on itthey said it was my fault and I have to resell the tickets. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Less than two weeks later, StubHub amended its policy. Those with tickets to canceled events will get a credit of 120% of the purchase price. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. Add me too please! Please add me to this class action against STUB HUB. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. While the shows are postponed you are in limbo. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. CEO Baker is just another crook collecting money he never earned. The NHL postponed its season on March 12 in the massive wave of. Let us know in the comments! It also points to a recent spike in e-ticket sales, which increased ticket prices. The company has yet to comment on the lawsuit. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. They sent me tickets for a baseball game on the wrong day. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. StubHub is an eBay company that began selling and reselling event tickets in 2000. Same seats wrong game. The court ordered the company to refund customers if the event was canceled and refund them in full. With the complete shutdown of large gatherings, countless businesses are being impacted. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. Subscribe for full access to The Hollywood Reporter. The suit explains how StubHub has changed its. In April, when the suit was filed, MLB had . Now Im stuck with 4 tickets to a concert I cant attend overseas. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. We value your privacy. At the same time, buyers expect immediate refunds. Sign me up! No refund or voucher has been offered. I am still awaiting a refund for a Nets game postponed in December. Unsubscribe easily. If you sell on Stubhub they will waive the sellers fee. Until the event id canceled (not postponed) they won't give a refund. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. I want my damn money from the purchase of my tickets!!!! A link has directed you to this review. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. I tried contacting support and I kept getting the same response. Do not use STUBHUB, they are not an honest business. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. I am not good at technology. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. Got my money back through my bank investigation. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. This field is for validation purposes and should be left unchanged. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. your claim status, claim form or questions about when payments are Call 1-866-788-2482 to speak to a customer service representative from StubHub. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. It promises a full money back refund in the case of a canceled event. They told me to sell them. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Many events this past month were canceled. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. The company is accused of failing to resolve complaints from tens of thousands of customers. I purchased tickets via StubHub for a concert 3 months in advance. Who should shoulder those cancellation costs? It also asked for a reinstatement of the pre-March 20 refund policy. StubHub changed its refund policy about a month ago. Not by phone, email, nor chat. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet.
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