Head over to our Performance Return page and fill out the form so we can assess your item, or drop in to one of our stores to chat with an Educator. To conduct or administer contests, sweepstakes or other promotions in which you have participated; Thanks for signing up, youll soon start getting the inside scoop on the latest gear, our favourite workouts, events and much more. You can get a copy of your return label at any time through our returns portal by accessing your return informationhere, or find it attached to your return confirmation email. Returns. We are happy to accept returns and provide a full refund or exchange if all of the following conditions are met. The specific purposes for which we process your personal data are set out below: To administer your online account and profile (the legal basis for this processing is our legitimate interest in better understanding user needs and expectations and improving our website); To provide products and services to you, which includes processing payments, sending notifications related to your purchases, and processing exchanges and returns (the legal basis for this processing is the performance of the purchase agreement between you and lululemon); To conduct or administer events, contests, prize draws, sweepstakes or other promotions in which you have participated (the legal basis for this processing is the performance of the agreement between you and lululemon related to such contest, prize draw, sweepstakes or other promotion); To respond to any communications from you, including to troubleshoot problems with our websites (the legal basis for this processing is our legitimate interest in providing you with a functional website); To analyse your use of and customise your experience on our websites (the legal basis for this processing is our legitimate interest in better understanding user needs and expectations and improving our websites); To develop and manage lululemon's business and operations (the legal basis for this processing is our legitimate interest in understanding shopping behaviour, improving our selection of products and services, and exploring ways to develop and enhance our business); To measure your social media engagement with our brand (the legal basis for this processing is our legitimate interest in understanding the efficacy of our marketing strategies); To detect, investigate and prevent fraudulent transactions, error, negligence, breach of contract, and other illegal activities and protect against harm to the rights, property or safety of lululemon and our users, customers, employees or the public, including by using video surveillance systems (the legal basis for this processing is our legitimate interest in preventing fraud, error, negligence, contractual breach and other illegal activities and protecting and securing our premises,customers, employees and the public); To comply with our legal obligations, including our tax obligations, those related to the prevention of fraud and money laundering, and those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions (the legal basis for this processing is compliance with our legal obligations under laws in the EEA and Switzerland related to, for instance, taxation, money-laundering and terrorism financing and consumer protection law); To offer you opportunities to purchase products or services that we believe may be of interest to you, by supplementing the information we collect about you with information from third parties (the legal basis for this processing is our legitimate interest in providing information about products and services that may be of interest to you, unless applicable law requires us to obtain your consent, in which case we will do so). Online purchases may be returned to any lululemon store with the original receipt. If our product doesn't perform for you, we'll take it back. If you have any questions about the security of personal information collected by lululemon, please contact:[emailprotected]. Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible. This helps us to provide you with a good experience when you browse our websites and allows us to improve our websites. Online Returns. You should also be aware that certain aspects of the Sites and Services are not confidential and are available for public viewing. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, lululemon may also keep personal data as required, after an account is closed or is no longer necessary to provide services. Please note, we cant process returns at factory outlet stores. This privacy policy (this Privacy Policy) sets out the privacy policies and practices for lululemon athletica inc. and its subsidiaries and affiliates including lululemon athletica Australia Pty Ltd., lululemon athletica new zealand limited and lululemon HK limited (collectively lululemon) with respect to how lululemon collects personal information. Craftsmanship: Mindful Intention Start a return Returning a gift? For more details, check out our return policy. Can I return swimwear? If your purchase item does not perform as you expected or bought the wrong product, then you can exchange it within 30 days after the shipping date. *Please note we are unable to process refunds to PayPal or Afterpay in our stores. You can prevent the collection of data concerning your use of the Sites (including your IP address), which are generated by the cookie, and the processing of that data by Google by downloading and installing the browser plug-in that is available under the following link:download and install the browser plug-in. lululemon will respond to your requests to access or correct personal information in a reasonable time. lululemon will only use surveillance cameras in a non-covert manner and in spaces that are accessible to the public (for example, at the entrance of our Store) or semi-accessible to the public (for example, inside our Store but not including private spaces such as bathrooms or changing rooms). Welcome to lululemon. When the right fabric doesnt exist, we create it. Your Return Authorisation Number is included on your Return Receipt once you generate your return. If you're having second thoughts about your gear, and your purchase was made within 30 days, you can return it. Email: 2pm - 8pm GMT. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. Please note that lululemon does not, in any way, control the information that Facebook collects from you. Youre now part of The lululemon Community. By making personal information publicly available where the Sites and Services allow you to do so, you consent to such publication by lululemon or its service providers and agents. Our team will review your request and connect with you via email in 12-15 business days. Additionally, if you have any questions or enquiries relating to our privacy practices or procedures, or if you believe that the personal information that lululemon holds about you is not accurate, complete or up to date you may write to the Privacy Officer at the address provided below. Lululemon Return Policy Explained. Those wishing to opt out of Google Analytics data collection should use theGoogle Analytics Opt-out Browser Add-on. 87 reviews of lululemon athletica "Move over - the godmother of women's athletic apparel has landed in Austin . Nowere currently only able to process a Fast Track Refund to a lululemon e-gift card. If you are still not satisfied about the way in which we have handled your personal information, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au) or the Office of the Privacy Commissioner (www.privacy.org.nz) for guidance. No results found. Phones: 10am - 8pm GMT. lululemon reserves the right to change this Privacy Policy from time to time. While in another jurisdiction for processing, the information may be accessed by the courts, law enforcement, and national security authorities of that jurisdiction. If you have a case number thats already better. You also consent to lululemon disclosing your personal information to legal, financial, insurance, or other advisors in connection with such business transaction or management of all or part of lululemons business or operations; as consented to by you from time to time, including to fulfill any other purposes that are identified when the personal information is collected; or as otherwise permitted or required by law. We are not currently accepting Like New returns in store. All revisions will be posted to the Sites and will apply to any personal information collected on or after the date posted. Check your inbox: your 10% off code is on its way. ARE THERE CONDITIONS FOR RETURNS AND EXCHANGES? To learn more, see our, The Postnatal Athlete: Returning to Exercise, https://www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act/, https://www.consumerprotection.govt.nz/general-help/common-consumer-issues/faulty-products/, Proof of purchase must accompany the product being returned. lululemon does not collect your personal information unless you choose to provide it. Most web browsers automatically accept cookies. If you are able to establish that the information is not accurate, complete or up to date, lululemon will take reasonable steps to correct the information so that it is accurate, complete and up to date. A place for all things lululemon (reviews, discussion, questions, finds! Be sure to add product information carefully. If youre returning less than 3 items, it might be possible to receive your refund when dropping your return at FedEx or USPS. We are unable to facilitate exchanges through our online store. Please note that these third parties use cookies text files that are stored on your computer and that enable an analysis of your use of the Sites. Clicking the 'Return Items' button on the form directs shoppers to either log into their Lululemon accounts or to look up their orders as a guest. Sign up now! Note:We are unable to process refunds to Klarna and PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard. Product must be unworn and unwashed, with the hang tags attached, and accompanied by proof of purchase. To establish and conduct commercial relationships, including to process purchases or other transactions and to conduct or administer other transactions that you may engage in with lululemon including at the Stores, on or through the Sites or through the GEC or through the Services; I just re sent the photos and description again. This information does not identify you personally and you remain anonymous unless you have otherwise provided lululemon with personal information. If you'd like to exchange your items, you can wait until your local store re-opens. lululemon will not disclose your personal information to third parties for their direct marketing purposes without obtaining prior affirmative consent. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual, that is provided by you to lululemon. g. Third Party Advertising partners: as described in the Third party section ABOVE, we may share personal data we collect, including about your usage of the applications and services, with our advertising partners so that they can better target and/ or personalise advertisements displayed within any lululemon service, on another website or any application used by you. Please note that youll need to be logged into your lululemon account before starting this process. If you do not have a printer please contact our Guest Education Centre and they will be happy to help. For example, other users of the Sites and Services will be able to view your profile and goals that are publicly available. Lululemon gives you 30 days to exchange your product for another product. Were extending our change-of-mind returns period to accommodate any store closures due to COVID-19. You further represent and warrant that you have the right to share and transfer Your Contacts with lululemon and that lululemons use of Your Contacts for the purpose provided in this paragraph does not violate the rights of any third party. We share personal data with our legal, financial, insurance and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of all or part of lululemons business or operations. Shop Returns Policy at lululemon. The right to file a complaint:You have the right to file a complaint regarding our data protection practices with a supervisory authority. Simply set up your returnhereand select Return to Store, then head in with your originalpackslipand return confirmation email. This includes information you may provide when you request additional information about lululemons products and services or sign up to receive lululemons e-mail newsletters or coupons. lululemon shares IP address, unique ID number, and shop and browse behaviour with the third party service provider on an aggregate basis but does not share personal information for these purposes. Yes. Requesting information or assistance from lululemon. Youre offline. 1818 Cornwall Avenue Drop your package off at FedEx or USPS to be scanned by the courier for a Fast Track Refund. lululemon reserves the right, in lululemons discretion, to change, modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. A right of rectification: You have the right to request that we correct or supplement inaccurate or incomplete personal data we process about you. To create a gift receipt, head to your order details pageyou can find it bytracking your orderas soon as it has shipped from our distribution centre. Gift receipts enable the recipient to make an in-store exchange or receive a refund in the form of a lululemon gift card (in-store and online). Can I receive a UPS label for a Fast Track Refund? You are landing on the NZ site, but it looks like you may be coming from somewhere else. Note: Subject to your right to cancel and your statutory rights, products excluded from return are: headwear, face masksand gift cards. If our product doesnt perform for you well take it back. Wonder if I am going to have to wait another month again. Follow steps 1-7 to set up your return, and then visit UPS here to schedule a parcel collection. Login to your lululemon account and select the Fast Track Return option. Once we receive your return at our warehouse, it will take 5-7 business days to process. Every single detail, from how our gear wicks sweat from your skin to how well get seams out of your way is thought through with relentless attention. Versatile bottoms designed for laid-back looks. Discover refreshed lululemon gear in the Like New resale shop. Find your closest store location HERE. Please note that the Sites may contain links to other third party websites that are not controlled or operated by lululemon, including Afterpay. The merchandise must be. i bought my first pair of lululemon leggings (wunder under) about a year ago, and i got a size 6 under the recommendation of an employee (thought it was strange because i normally wear a size 2-4 in pants). Find gifts she really wants here. Sign me up for lululemon emails (you can unsubscribe at any time). A right to object to processing:You have the right to request that we stop processing personal data about you. We share personal data with third parties when we have your consent to do so. For a change-of-mind return, you can lodge a return within 30 days of receiving your order. Request for Access and Correction, Questions, Comments or Complaints. lululemon may also keep a copy of any communications or correspondence you may send to it, including any e-mail communications. Receipts and Refunds. Then scroll down to "PERFORMANCE RETURN REQUEST" underneath that there will be a link to fill out a request form! Im not seeing the option for a Fast Track Refund on my account. If you live in Canada, find a FedEx Ground location. Be first to know about our newest products, limited-time offers, community events, and more. For example, if you decide to participate in certain interactive areas or features of our websites, such as creating a public profile and posting your goals, you consent to the disclosure of this information to other users of our websites. For those living in the US, find a FedEx Ground location or a USPS and drop off your package. Still need support? You have proof of purchase. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution. All original tags are still attached. By downloading and/or using these mobile applications, you agree to any applicable Terms of Use, which shall be provided to you when you download the mobile applications and which shall be available at any time during your use of such mobile applications, as well as to this Privacy Policy. lululemon may use such information to offer you recommendations for products and services that are relevant to your interests. For more information about our privacy practices in another jurisdiction, please refer to the privacy policy available in our stores, or posted on our website, for that jurisdiction. Please note that our websites contain links to third-party websites that are not controlled or operated by lululemon. United Kingdom () Returns Policy & Refunds LULULEMON HELP Selected Item Returns Policy & Refunds Ordering & Payment Our Products Gift Cards My Account Klarna FAQ Sweat Collective Terms and Conditions Terms of Sale Promotions & Discounts Sweat Collective FAQ Our freshest gear. (1) purchased at lululemon stores in the Locations set forth above, along with the original receipt, (2) returned within 30 days of the original purchase date, and. The product must be unwashed and unworn with the original tags attached and in resalable condition (it must not have been damaged or altered in any way by you). Store locator: find your nearest location here. If your Like New product doesnt meet your expectations in any way, you can return it onlinewithin 30days. To complete a return or exchange in store, find your closest store location. If you can't select your items to return, it is because your items were received more than 30 days ago and are now outside the change-of-mind returns period. Visiting our stores where we use closed circuit television (CCTV). You are responsible for return shipping costs. Welcome to our website shipping to the United Kingdom. This is a read only version of the page. Took about a month from start to finish. To detect and protect lululemon and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with lululemons policies and contractual obligations; Items purchased in the US or Canada can be exchanged or credited back on to a gift card in North American stores (or credited back onto a gift card by mail within the same country). Your return authorisation number is included on your return receipt once you generate your return. By live chat or calling our Guest Education Centre, or dropping in to one of our stores. When we receive and process your package at our warehouse, well refund you within 3-10 business days and email you when this transaction has taken place. For Membership, see additional terms and conditionsHERE. Upon lululemons collection of your personal information, lululemon may use such personal information internally, separately or in combination with pre-existing information, for the following purposes: When your return request has been successfully submitted, the RMA (return merchandise authorization) number that appears on the screen will be sent to you by emailyoull need that number to track the status of your return. You can find your nearest storehere. I paid using PayPalhow can I get a refund in-store? lululemon will use the information you provide to deliver you relevant information about our products and services, including offerings based on your preferences and purchase history. An IP address is a computer's numeric address, by which it can be located within a network. Can I receive a Fast Track Refund to my original method of payment? To develop and manage lululemon's business and operations; We collect personal data from you in connection with your access to and use of our websites, your in-store or online purchases of our products or services, or if you provide us with personal data through other channels or media, such as social media or an event registration service.In particular, we collect personal data directly from you in connection with the following activities: Registering for an account or filling in forms on our websites or in our stores (this includes information you provide when you request additional information, in writing or verbally, about our products or services or sign up to receive our e-mail newsletters, marketing messages or coupons); Completing a profile or uploading goals to our websites; Interacting with us on social media, such as by tagging us and/or our products, or permitting us to follow your social media profile; Purchasing any product or service from us;Providing design or product feedback or making other submissions to us; Requesting information or assistance from us, including correspondence with our customer service team and through social media; Participating in or responding to surveys or requests for opinions, feedback and preferences regarding our products and services; Participating in or registering for events, consumer contests, sweepstakes and other promotions; Using other features of our websites that may be offered from time to time, which may require such information in order to utilise the feature. Our team will review your request and connect with you via email in 12-15 business days. Once youre signed in, youll find instructions for selecting the items you want to return, printing your shipping labels, packing your items, and finding a shipping outlet thats closest to you. Please keep in mind that the items you bring back will be valued in the currency of the country processing the return. Don't have an account? Click below for gift returns. Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible. lululemon Verified account @lululemon Our products create transformational experiences for people to live happy, healthy, fun lives. You can return an online purchase to one of our stores or for free via New Zealand Post. (3) unwashed, unworn, and/or unused with . Place your item(s) and Return Receipt in the reusable shipping bag (that your order came in) and stick the New Zealand Post label to the outside of your parcel, making sure that the barcode portion of the label is visible, 7.
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