What was the situation, how did you manage it. Nam nec tellus ullamcorper, consectetur massa in, tincidunt justo. The data we collect in ASC-WDS can also help you complete your Provider Information Return (PIR). 6. These inspections may be: The CQC will begin an inspection by addressing five Key Questions relating to the service under review. We call these our 'key lines of enquiry'. The CQC will ask whether your practice is: 1. The process took 5 weeks. Below is a selection of questions that the interviewer may ask you. If the applicant disagrees with the Notice, representations may be made at a hearing. Written exercise: A report to your line manager about key focuses of an inspection for a stroke unit. UK: WeWork, 30 Churchill Place, London, E14 5RE, Information Security Management System (ISMS), 2023 Credentially. What preparation should I do for a Band 6 interview? Questions on Essential Standards of Quality and Safety Outcomes. Do they have a common voice? In this document is a selection of questions that the interviewer may ask on your fit and proper person interview. Interview started 20 mins late. Lorem ipsum dolor sit amet, consectetur adipiscing elit. CQC compliance is a minefield, and an issue that keeps many service providers and HR professionals awake at night. 1. But opting out of some of these cookies may affect your browsing experience. We'd like to set performance cookies to help us to improve our website by collecting and reporting information on how you use it. Skills for Care 2022. It is unrealistic to expect every candidate for registered manager to know every detail of the CQC compliance requirement inside out. .ld_custom_menu_640075c12fbd2 > li > a,.ld_custom_menu_640075c12fbd2 ul > li > a{color:rgb(34, 45, 86);}.ld_custom_menu_640075c12fbd2 > li > a:hover, .ld_custom_menu_640075c12fbd2 ul > li > a:hover, .ld_custom_menu_640075c12fbd2 li.is-active > a, .ld_custom_menu_640075c12fbd2 li.current-menu-item > a{color:rgb(2, 195, 255);} Learn about the cookies we use on our website here. Read best practices on hiring, onboarding and compliance in the healthcare industry. The Good Governance Institute has worked with many trusts over the years to help them prepare for inspections. Online application form focussing on employment history and a personal statement. 1. This legislation can be fairly difficult to get to grips with, but thankfully the CQC has produced a supporting document, entitled Guidance for Providers on Meeting the Regulations, which aims to help providers to comply with the regulations and includes useful advice on how to achieve compliance, covering issues from care provision to HR practises. Morbi in est cursus lectus molestie aliquam. Talk about a time you had to have a difficult conversation with someone. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Being a registered manager with CQC. Monday to Friday 9:00am - 5:00pm, Got a question? Help with CQC fit person interview. Any specific questions 4. The aims and objectives of the service provider in carrying on the regulated activity. Given one point of contact but they were on the interviewing panel which seemed inappropriate, wanted to speak to a person undertaking the same role but wasnt allowed(I asked). I had also been told that all my responses to the competency based questions should be based around examples from the last couple of years. The Care Quality Commission (CQC) fit person interview is a source of much anxiety for prospective registered managers of social care, GP and dental services providers. Its a good idea to set up the Care Quality Commission (CQC) visit as a corporate project with executive leadership, preferably with the chief executive officer involved and receiving regular oversight briefings. Fusce mollis posuere urna, at rutrum sapien tincidunt a. Praesent mattis mauris massa, vitae luctus nisi finibus eget. Heres how Credentially can help How to reduce the burden of CQC reporting. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. By drmahey 06/10/2020. Learn about the cookies we use on our website here. Candidates interviewing for Assistant Inspector and Inspector (Acute Hospitals) rated their interviews as the hardest, whereas interviews for Senior Analyst and Inspector roles were rated as the easiest. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. For some it has led to the perception that the regulatory process and activities such as registration and inspections are going to be more difficult to navigate. Nulla cursus dignissim molestie. Successful at that stage, I was offered an interview. Their job is to make sure that care services are safe, effective, caring, responsive, and well-led. Interview started 20 mins late. This was preceded by a written exercise of 60 minutes, and I had to make a verbal presentation about the three questions posed in the written exercise. Using the training and qualifications feature, you can evidence the amount of support and training you provide to your staff and show that mandatory training is up to date. Vestibulum ultrices augue vel est rutrum, eu semper odio blandit. We believe success comes from exceptional preparation and taking an expert approach to management training. We use these cookies to provide you with an improved customised user-experience. Providers who have applied for registration will be interviewed by a member of the CQC team prior to them accepting your registration. This half-day online seminar is for services preparing for their CQC inspection. Good managerial or supervisory skills are readily transferable from other sectors as long as they are tempered with some experience of the care sector. This incaludes personal tutoring of your registered manager in advance of your pre-registration interview, preparing policies and assisting with your DBS and CQC . Eventually I received an invitation for an interview. Last They use predetermined Outcome Measures to analyse whether an organisation meets those standards, and will require documentary evidence to demonstrate whether these outcomes are being met.. 8. Study the last CQC report about your trust. Being prepared for CQC inspection (advanced). Aenean et vulputate leo. Mauris tempor dui est, nec cursus nunc vehicula vel. Too often this information is held by one directorate or division and isnt shared widely enough. How to pass a care manager job interview. "Tell us about an improvement you made at work" or "How do you know you . As they had a large number of people applicants I didn't receive my outcome for a fortnight. What does this mean to you. This 1-hour virtual learning module is aimed at new managers, new services and others wishing to understand the CQC inspection process. So, what can be done to make the process more straightforward and less stressful? That was not the case here. 1. CQC Inspection Checklist. We can help. CQC Compliance Limited, 20 Grosvenor Pl, London, SW1X 7HN Our Training team will work with you to thoroughly prepare and identify your strengths and weaknesses, based on experience, knowledge and service offering. Ensure that for each KLoE you know and have shared what the successes are, what the current gaps in assurance are and the mitigations to address them. Manager & Nominated Individual CQC Interview Preparation. We will support all aspects of your CQC registration application. recruitment, training, medicines management, controlled drugs, cold chain, infection control, disposal of clinical waste, single use of instruments have all policies at hand, either in paper or online format (they are happy to read from a screen), Samples of meeting minutes (staff meeting, clinical meeting, PPG meeting), Evidence GPs and Nurses are up to date with their appraisal/revalidation, and that you have verified their registration status on the GMCand NMC registers (including the GP partners), Evidence staff who requires DBS checks have had them, and risk assessments for those staff you have opted not to do a DBS check on. Such scenarios allow you to bring different elements of your training, knowledge and experience together. The full name of the service provider and of any registered manager, together . We use cookies to make our website work better and improve your online experience. When I turned up for interview, one of the interviewers was running late. Interview. This is likely to occur at band 7 all the way to band 8d. 9. Nunc quam orci, pharetra a ex ac, fringilla faucibus neque. Key Lines . The CQC objective is to determine that you are the right person to be responsible for care services that look after the welfare of elderly and possibly frail, or otherwise vulnerable people. Prepare well for the interview. (CQC talk a good game about providing things but these never materialise) I certainly didn't fancy the role itself for the money on offer as it appears to involve shifting a lot of work from the already overworked inspectors onto this new position. CQC Registration Support Before your interview, you should have a good understanding of why you want the job and why you're qualified. Responsive? If your ASC-WDS account is up to date, youll be able to find all this information in one place. However, a broad familiarisation with the scope of compliance and a good knowledge of essential outcomes should be regarded as the minimum level knowledge requirement. 3. Currently, registered managers need to be suitably qualified and competent persons to be in charge of delivering GP and dental services. Learn about total Enforcement Powers CQC has under Health and . "Tell us why you have applied for this job?". These cookies will be stored in your browser only with your consent. All Rights Reserved. Nullam fermentum convallis urna sit amet pharetra. All staff should work together to prepare for an inspection by discussing any adverse events that have happened in the past 12 months, reviewing the action taken and generating ideas for improvement. Modern Slavery and Human Trafficking Statement. Copyright 2022 CQC Compliance. It will offer valuable insight into some of the likely focus of the forthcoming inspection. As a registered manager you have joint legal liability with the registered provider for the quality and safety of the services provided. This will include. The cookies collect information in a way that does not directly identify anyone. Interview process was good. Do you record staff training and development that you can show CQC inspectors? Our fully customisable software will enable you to hire faster, reduce admin, control costs and - crucially - master CQC compliance. The interviewer may well ask for a tour of the practice, so make sure all rooms are in good order. However, in practice the interview can be as short as half an hour and typically lasts an hour.The interview is not a test. Written work, presentation and face to face interview. Vivamus gravida ac velit nec molestie. TIP #3 - Clinical Governance is an extremely important aspect of this role. This applies to the specific regulated activities at the specific locations given in the registered manager application. The job description is chocked full of critical details, including the must-have skills and traits the hiring manager needs to find. 6. The cookie is used to store the user consent for the cookies in the category "Other. Glassdoor users rated their interview experience at. I interviewed at Care Quality Commission (London, England) in Aug 2018. How to reduce the burden of CQC reporting and maintain a robust quality management system within a health or care organisation. I applied online. Make sure you have a thorough understanding of what Clinical Governance is, and more importantly, how it impacts on your role as a Band 6 Nurse within the NHS. This will advertise the inspection and give patients the opportunity to contact CQC directly. This applies to the specific regulated . Morbi ex ipsum, aliquam in tortor in, ultrices pretium nunc. In Newcastle and provided with location details for interview etc. Wasnt offered the role but I dont know why. Call us now Expect to be asked questions on such matters. The mock interviewer can help give you notes on improving your answers or digging more in-depth for certain questions. We offer Registered Managers one-on-one interview preparation and support. But brushing up on the name(s) of relevant pieces of legislation is a minimum as is understanding their purpose and an overview of the content.The same is true for compliance requirements. Nulla congue libero eu libero efficitur, non fringilla dolor ultricies. Privacy Policy. UNDERSTANDING CQC WORKSHOP General Guidance. I chased. But if you prepare thoroughly and get prompt legal advice, it needn't be anything to fear, argues Rachel Adams Was not offered the job and am convinced it went internally. Glassdoor users rated their interview experience at Care Quality Commission as 53.0% positive with a difficulty rating score of 3.27 out of 5 (where 5 is the highest level of difficulty). The CQC inspector might also ask questions about the information you have already submitted as part of your application. Tell me about a time you worked as part of a team to help a client. Interviewer number 2 was dishevelled, unshaven & unkempt to a level which would've made Columbo wince. What else would you advise fellow trusts to do as they prepare for CQC inspections and well-led reviews? I interviewed at Care Quality Commission (London, England) in Aug 2018. Answer See 3 answers. The fit person interview is a competency-based one which aims to . Anyone working in the health or social care sectors in England will be familiar with the role of the Care Quality Commission, or CQC. Using the Adult Social Care Workforce Data Set (ASC-WDS) is a great way to manage your records all in one place. These NHS job interview questions are focused in assessing your ability to plan, manage and lead a multi-disciplinary group of people. Too many organisations fail to prepare well enough or early enough to achieve the best outcomes. You should be given at least two weeks' notice which you should use wisely to ensure you are as ready as you can be. Q3. These cookies ensure basic functionalities and security features of the website, anonymously. Mock CQC Inspection. Collect examples of good practice. Interview date: 29/03/2023; 30 Hours/Week; . Registered company no. prepare for the CQC fit person interview. Can you automate key aspects of employee onboarding to ensure the right mix of skills is available within your teams? Interviewers may use this question to evaluate your interpersonal skills, personality traits and team-building abilities. These require preparation and organisation - theres a risk of providing false assurance if they arent done properly. These standards have been devised according to the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) 2009. Care providers should use this comprehensive CQC inspection checklist to adequately prepare and make necessary changes before the CQC inspector's visit. Discover the latest healthcare insights, trends, updates and advice for you and your organisation. All areas are important, however, dont just focus on the personalised care and support side of the services for which you will have responsibility; think about other areas too such as HR issues like recruitment, disciplinary procedures and training as well as important subjects such as safeguarding, health and safety and Quality Assurance. Can you evidence that policies are communicated to staff and they are read and understood? Role snapshot: The candidate appointed will work with adult service users with a range of complex neurological conditions such as acquired brain injury and spinal injury. Identifying a person who can introduce the inspector to patients and staff, and for This type of question requires the ability to show a range of attributes, in particular your ability to plan and organise, inspire others, overcome . Data is showing how people at living longer then they did 30 years ago.. As more people live longer, more care managers are needed, with some research stating that over 67 million people over the age of 60 will need caring support.. Each residential home, and there are over 15,000 residential care homes in the UK, require a care manager. .vc_custom_1648903024873{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;border-radius: 10px !important;} As an example, when an NHS Trust is being inspected, the inspection team can have up to 50 members, including clinical and other experts, services users and lay people. On-site inspection . #GoodGovernance to support boards of public and third sector organisations for a fairer, better world with improved outcomes for people. Share this information with senior leaders and those who need to know, including staff working in clinical governance and corporate affairs. Despite them offering it and me confirming I wanted it, no feedback has been provided a month later. Contact our team by emailing us at Company registration number: 06278584, CQC Mythbuster No 35 - Fundamental Standards of Care, able to properly perform tasks that are intrinsic to their role, has the necessary qualification, competence, skills and experience to manage the regulated activity, has supplied documents that confirm their suitability, The Health and Social Care Act 2008 (HSCA 2008) (Regulated Activities) Regulations 2014 (as amended), Care Quality Commission (Registration) (Regulations 2009 (Part 4)), Individual policies, e.g. If youre looking to ace a CQC inspection by streamlining the compliance process for all your practitioners, book a demo and see what Credentially could do for you. Too many organisations fail to prepare well enough or early enough to achieve the best outcomes. As a registered manager you have joint legal liability with the registered provider for the quality and safety of the services provided. These cookies track visitors across websites and collect information to provide customized ads. Thank youHCA Healthcare. Whatever the outcome, I know that you are still working for my good and your glory. This cookie is set by GDPR Cookie Consent plugin. Recording of our CQC Interview Prep Webinar from 2 Feb 2023. (Perhaps you have had warning notices in the past or the CQC has advised the chief executive officer or directors of areas of concern.) Mauris id facilisis velit. Spend time researching the company. Anonymous Interview Candidate in London, England, I applied online. Registered Join us as we discuss the healthcare industry, recruitment and credentially. We can be present to observe inspections or registered manager interviews, subject to the availability of an LMC officer. The CQC is an independent regulator of health and social care in England. Personalised Care, Treatment and Support. If the hearing outcome is unsatisfactory it is possible to appeal against the resulting Notice of Decision to the First-tier Tribunal. And those interviewers gave good feedback on areas to improve your answers in future. Consider why you are interviewing and your qualifications. Found one of the interviewers quite rude in their approach. Section four of the PIR asks about your vacancies, your staff and their qualifications. This involves a telephone / video conference call that usually lasts around 2 hours and the preparation of a report outlining the answers that need to be given to CQC during your . CQC provide a compliance assessment tool on their website which can be used as a guide, or care services can create their own to demonstrate quality assurance and how the service uses feedback. Do you have any digital tools, such as online staff management, that can help get the right people on duty at the right time? The cookie is used to store the user consent for the cookies in the category "Analytics". And please let us know what weve missed. 0333 405 33 33, http://www.cqc.org.uk/content/step-step-guide-applying-new-registered-manager, https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/210734/Corporate_accountability.pdf, Welsh Care Inspectorate Management System, Specialised Support for New Care Agencies. In those interviews I felt that the interviewers were actually interested in you as a candidate and asked additional questions to try and tease out the things they were looking for in their interview scoring. For more information on how these cookies work, please see our Cookies Policy. Anyone who applies to become a registered manager of social care services, GP practices or dental surgeries will undergo an interview to help determine if they meet the regulatory requirements to manage a service. Recruiting manager was good, apologetic and tried to be flexible. Policies and Procedures What Happens When There Isnt A Registered Manager? Engage with partner organisations such as HealthWatch and invite them to be mock assessors. Triangulation of information is key to ensuring that the narrative of the organisation matches the lived experiences of staff, users and carers. Its also important to ensure that staff have good stories and information to share with inspectors. 4. Morbi in massa accumsan, congue felis non, accumsan ante. Make sure review dates on policies are recorded and are fairly recent. 5. It sounds like youve got a grip on things, but did you know you can automate compliance and credentialing to further improve processes and impress CQC? This preparatory call will allow you to ask following: 1. Perhaps unsurprisingly, despite presentations trying to persuade staff in lower grades that this new role has a development path to be come an inspector for those who want it, not enough people applied by the first cut off date and so this was extended from December until after Christmas, meaning I didn't know if I'd passed the sift for a few weeks after I'd expected to. . Surprised that CQC didn't check the advert. What was the outcome, Equality, Diversity and Inclusion. Easy, contact Credentially to find out more. CQC Compliance is proud to be part of the WorkNest group (itself part of Marlowe PLC), the UK's leading providers of outsourced Employment Law, HR and Health & Safety services.While our expertise will always be healthcare compliance, our position within the group allows our clients to access industry-leading specialist support from our 400+ colleagues across WorkNest. Process consisted of presentation (10 mins), interview (45 mins) , and written assessment (90 mins) Presentation: In your role as an inspector, how would you demonstrate CQC's core values to your colleagues, stakeholders and providers. It is advisable to have a copy of your CQC application form in front of you and a copy of the Fundamental Standards. How the Covid-19 pandemic is affecting CQC inspections. (Care Quality Commission) Performance management of the senior team. This includes an introductory virtual learning module, a practical checklist, and opportunities to commission in further expertise. Prepare ideas on how you performed in these projects and how you will apply what you learned.