Ive learnt a lot and my experience has deepened my leadership thinking if you like, but the thing I know for sure is that you have to get out and talk to your people and customers. Rawcliffe had been head of diversity within ITVs commissioning business. I don't think I knew but I was brought up abroad and there was a program on TV called Police Woman with Angie Dickinson and I remember thinking I want to do something like that, because she was really strong and dynamic. So that was the What, it was the culture of the Guardian and the purpose of the Guardian; the fact that it was very flat and if you were good at what you did, you had views and you proved yourself, then it was a meritocracy and I loved that. At a dinner she attended shortly after she was hired, a male speaker made a quip about doors-to-manual, Carolyn from the stage. Were launching Britbox which is the BBC and ITV, a new subscription video service. McCalls efforts to promote and support ethnic minority talent, both internally and externally at ITV, have been recognised in the EMpower Advocates list 2021. My team were just extraordinary, they were a brilliant top team. We had to do lots of things from scratch because it wasn't even really on the radar there in 2010. Her appointment as boss of EasyJet in 2010 was greeted with incredulity by some, ostensibly because of her lack of aviation experience. I remember coming out that room thinking this is amazing. Yes, well, do you ask Willie Walsh [the former chief executive of British Airways-owner IAG] that? "[18], McCall earned a 3.7 million salary at ITV in 2018. I started in July 2010 and it was in meltdown everywhere - operationally, customers, all the people. I had actually been thinking about it for some time.. Weve just signed a big ad tech deal and were still the largest broadcaster by a mile in commercial TV, we have mass audiences that are doing very well but doing that ad tech deal is going to be quite an important thing to deliver. Rawcliffe had been head of diversity within ITVs commissioning business. Ad revenue . I dont want to be into the detail of everything, but I want to know enough about the business that I understand every area so that I understand the impact on our people, on our business, the key drivers and on our customers. I knew I wanted to be independent and I knew I wanted to work. P.S. Read more: The EMpower Top 100 Ethnic Minority Executive Role Models 2021. There is therefore that important thing of chemistry, instinct and intuition that comes into play. However, in terms of general leadership, then in my view youve got to listen to people, find out what they think about where they work, what they do, how they do it, find out about their customers, the viewers, the passengers whatever it might be. All I would say is I think that I have only ever done it one way and you know me well from my past. Broadcasting is a very powerful medium and it doesnt just reflect society, it shapes society. 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Read more: The EMpower Top 100 Ethnic Minority Future Leaders 2021, I dont even know that that means, Im not being funny, I dont actually know what that means, McCall said when asked how it felt to be a leading diversity and inclusion advocate. The City will be tuning in when she arrives in January to see the next instalment in the Carolyn McCall saga. [20], McCall serves as a non-executive board member in the Department for Business, Energy and Industrial Strategy. Id rather be accessible and make time for people because I think you get much more out of that. But, bluntly, you need to be educated. It is already the largest global producer of unscripted (entertainment) programmes. With her arrival at the broadcaster, McCall becomes the second woman to lead a major TV network after Alex Mahon was made Channel 4 boss last month. ITV boss Carolyn McCall has raised concerns that the British cost of living crisis could start hampering broadcaster revenues at a time when they are emerging from the pandemic, while BBC. Its not good for anyone when someone is not working out and identifying that and working as a business partner to fix them. You need to take moments for family, exercise, sport, film, travel. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group, I have always been very organised but now I am hyper-organised as a result of having a family. I implemented the female pilot initiative with a close colleague. After some months, I received an e-mail from an Irish pilot based at Charles de Gaulle airport. When youve got mobile technology or technology to make your life quicker, more productive, more efficient then you can do more remotely, you can do more while youre travelling, you can do more on your commute. Early life and career[edit] McCall was born on 13 September 1961 in Bangalore, India. If I know people who theyve worked with, I will sometimes ask what would X say about you. None of this did her any harm, and nor did a slump in shares and profits last year at EasyJet when she complained Brexit and the falling pound had cost her 40 million, though the stock market value has since revived. We've announced the deal, we're now implementing it and then just ensuring that our creative talent and our programming remains as strong as it is today. At ITV we have big times ahead. This has been easyJet's headquarters at London Luton Airport in Bedfordshire since 1995. Actually, that was our role as a broadcaster, to back our talent," McCall said. Dance troupe Diversity took to the stage during the semi-finals of Britains Got Talent last year for a special performance narrating one of the most difficult years in decades. Its about speaking in order to learn and understand, rather than speaking without thinking, she said. That means I have to get around and about a lot and have to see it all happening, so that for me is critical. the launch came two days after protests for political reform . They have legislated for us all to reveal our gender pay gap; which is a wholly good thing as it focuses everybodys mind, but I think without legislation on tax you still have issues. [21], McCall was named Veuve Clicquot Businesswoman of the Year in April 2008, and was appointed Officer of the Order of the British Empire (OBE) in the 2008 Birthday Honours for services to women in business. By Rebecca Marston. Its a big cultural shift. Was there a Who or a What that inspired you to develop a career in business? And Tesco (2005-2008), a position from which she resigned after Tesco sued The Guardian for libel. It is already the largest global producer of unscripted (entertainment) programmes. I'm at ITV now and I feel very proud of the creative output and the impact we have on society and culture. Policemen in riot gear circled the dancers as they moved through mock teargas and, mid-way through the four-minute performance, Diversity knelt with their fists in the air the symbol of protest that has become synonymous with Black Lives Matter. You can have an amazing individual who ticks every single box, but if they cant get the team onside and the rest of the team dont really want to turn to them for advice or want their opinion then it becomes very difficult to have a really high performing team. describing an influencers road to success, but with much humility on the way. [19] In April 2020, McCall along with other senior executives took a 20% pay cut in the wake of the coronavirus pandemic. A company has to do a lot of enabling, an individual has to do some, and I think Government can do that financially. Theres not one moment at ITV yet because Ive just been here a year and a quarter, but I know that it is so important to Britain that ITV does well. I do think flexibility has to be both ways. You cannot sit in an office and think that you can control what's going on because you just can't. Rawcliffes addition to the board has been very good, McCall said. Carolyn was appointed as the Chief Executive of easyJet in 2010 (one of five female CEOs of a FTSE 100 Index company) and during her tenure, the airline's shares almost quadrupled. What do you see as your biggest career highlights or achievement to date? I like the model of embedding HR partners in divisions so that they really understand what the goals, objectives and strategy are and then help deliver those through working with the team. Its by Michelangelo and its still very relevant to us, my generation but also to the generation that my children belong to. This pipeline plan was a really good goal; one in five new entrants coming in will be women, which is fabulous. What I hear repeatedly is once you have your second child and youre looking at childcare, it becomes very expensive, because youre paying for that childcare out of your taxed income and youre often paying two taxes because if you have a nanny or extra childcare support, youre paying tax on that as well. Thank you. In 2014, she was awarded a Doctor of Science Honoris Causa by Cranfield University in recognition of her outstanding contribution to the aerospace industry and her distinguished achievements in international business and was appointed Dame Commander of the Order of the British Empire (DBE) in the 2016 New Year Honours for services to the aviation industry. Thats all our daytime programming from 6:00 in the morning, all the way through to when the quiz shows finish early evening. The list put together by diversity and inclusion organisation INvolve celebrates non-ethnic minority executives who are championing their ethnic minority colleagues by pushing for greater representation and equality in the workplace. Over the years, she has served as a non-executive director at a number of businesses including Lloyds TSB, New Look, Tesco, Burberry Group and the Department for Business, Energy and Industrial Strategy. Then easyJet, the day I felt we really turned a corner. The song Black Lives Matter by Dax played in the background, including the lyric I cant breathe Floyds last words. I started in July 2010 and it was in meltdown everywhere operationally, customers, all the people. Carolyn is Vice President of the French Chamber of Commerce in Great Britain, having joined the board in November 2012. I do all my phone calls, do all my emails before I even walk in the door of the office. Thats really the last thing if you knew Kevin Lygo [director of TV at ITV], youd really understand that too neither of us want that. I'll never forget merging The Observer and The Guardian and also when I sold Auto Trader to Apax and got a load of money for the Guardian. This is the best of British content from the past so very rich content in multi services box sets. McCall has topped the ranking, which was put together in partnership with Yahoo Finance UK. Where do you think we are now with flexible working? We will also commission original content. I like the model of embedding HR partners in divisions so that they really understand what the goals, objectives and strategy are and then help deliver those through working with the team. It can be hard coming back to work. [22], In February 2013, she was assessed as one of the 100 most powerful women in the United Kingdom by Woman's Hour on BBC Radio 4. She studied history and politics at the University of Kent and began training as a teacher, but a life at the chalk-face had limited appeal. Michael O'Leary, the . Personable, calm and friendly, she was born in Bangalore, India, and was educated in India and Singapore, followed by a Catholic boarding school in the UK. But dame carolyn mccall is in it for the long haul. At ITV, we are quite advanced because we have had to be from an on screen perspective. I think hiring is one of the most difficult things you can do at any level because talent is everything and you want to get the best people whatever role you're in at management level. Ive always found it baffling. What technology are you passionate about? In response, the company launched a diversity and inclusion acceleration plan last July. It's about developing people, spotting the gaps, spotting the problems, exiting people when that's necessary but in a really humane way. I think it is probably the single most difficult and actually one of the most critical things that anyone in business or work has to do; but especially when you're a CEO and you're putting together a top team. into good job utv night office in Belfast women wanted in life. So if you want to see every episode of Vera or Endeavour or Fleabag, it will all be on Britbox, so its a one stop shop for depth and breadth of British originated content. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? People have changed, structures, the world has changed. Examples include Andi Peters standing in for morning host Lorraine Kelly, Allison Hammond hosting This Morning, and Ian Wright hosting Moneyball. In 1986 she joined The Guardian Media Group, where she progressed from within advertising sales to become CEO. GMG Radio: a number of regional radio stations across the UK Jobs Rawcliffes addition to the board has been very good, McCall said. This button displays the currently selected search type. I didn't really have aspirations, but I was brought up in a family where my mum worked, and my dad worked, so I think it was just about wanting to work. 'We're not on the back foot the whole time' HOLLIE. Its so important to listen to them about what they think because they tend to be much closer to the customer end experience. Thanks very much Perrin. One thing I know for sure is that if you don't bring people with you and they're not aligned about strategy then actually they just go off and do their own thing. A policeman mock kneeled on Banjos back, echoing the murder of George Floyd. Just two years into the role and this seasoned business leader has already shaken things up, from restructuring the ad sales team, pumping money into new ad campaigns and lauching subscription streaming service Britbox. I have been talking about it for some time and remember having a conversation with Gordon Brown about this, but it just doesn't seem to permeate within Government. What will Liz Truss mean for the stock market and investors? ITV stood firm in the face of the criticism and issued a statement in solidarity with Diversity and the Black Lives Matter movement. During 2019 she is undertaking a series of interviews with Business Leaders who have innovated within their field of expertise and have warranted the description of being an inspiring leader. We operate ethically and transparently, continually focusing on achieving delivery, whilst always demonstrating exceptional customer service. Rawcliffe was kind of double promoted, McCall said, and the ITV boss worried about how the move might be seen externally. We had to change things structurally to get more female pilots in the pipeline, in order to achieve the goal that 20 percent of female pilots were to be recruited by 2020. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? The pilots were up in arms. In an airline, on the operational side, theres no debate around safety issues. She was chair of the Business in the Community project Opportunity Now, and has also acted . What I hear repeatedly is once you have your second child and you're looking at childcare, it becomes very expensive, because you're paying for that childcare out of your taxed income and you're often paying two taxes because if you have a nanny or extra childcare support, you're paying tax on that as well. I don't think Government can legislate for how women feel about returning to work. I think its all about the individual. As she rose through the Guardian Media Group behind Marland, Management Today magazine called her "one of the toughest operators to have risen through The Guardian Media Group's ranks. Sometimes people in management feel uncomfortable about saying things because they think it might be un-PC, so then they dont say it at all. When I get asked to do speeches and especially when I have been asked to do speeches to women who are rising in their careers and they want top tips, then I look at something I did for WACL (Women in Advertising & Communications, London) 20 something years ago and what I said there was use every piece of technology you can, to find the balance in your life so that all the juggling becomes easier. One thing I know for sure is that if you dont bring people with you and theyre not aligned about strategy then actually they just go off and do their own thing. I know some people think thats very woke, you know, McCall said. Youve got children? [3] She previously served as the chief executive of easyJet from 2010 to 2017. She said, yes its a good thing. You cannot sit in an office and think that you can control whats going on because you just cant. I think the principle is a good one. In 2008, she was named Veuve Clicquot Business Woman of the Year and appointed Officer of the Order of the British Empire (OBE) in the 2008 Birthday Honours for services to women in business. They talk about women coming back to work, they talk about gender equality, they talk about the pay gap, which is constructive. [Rawcliffe] and the team have been really good on that and the feedback has been really good because it increases peoples confidence about talking about issues to do with race. The intentions are always good on screen, but its a complicated business. [14], McCall left EasyJet with a 5 million payment. We have obviously looked very closely at how were doing that, whether were doing that clearly not enough. Carolyn is leading the ITV strategy to be More than TV and is focusing on three key areas: - strengthening the integrated producer broadcaster; growing UK and Global production and creating a scaled Direct to Consumer business. Ive got three kids and they roll their eyes when I say it to them as I say it so often. Change is happening on screen too. She also survived tussles with EasyJet founder Sir Stelios Haji-Ioannou, including over her pay. CEO Carolyn McCall flagged the likely Brexit impact earlier this year in a warning about the effect that the U.K.'s exit from the European Union was having on advertiser confidence. We've got a lot to deliver while we're also dealing with all the Brexit issues and the economic issues that come out of that. We weren't on time, customers were very unhappy, we were cancelling flights in the middle of summer, cancelling people's holidays, it was really miserable. You are trying to blend people. The only way I know to truly understand is to consult with the people. Hi Steve, it's a pleasure, really glad you enjoyed the article. For many people working in TV, the only opportunity they have had to observe Carolyn McCall has been at The Guardian's annual post-MacTaggart lecture dinners, held at the . McCall, who lives with husband Peter Frawley, an entrepreneur, in Hertfordshire, eventually became chief executive of Guardian Media Group while bringing up her children. Ofcom, Britains broadcasting regulator, received 24,500 complaints from viewers. That helps us fund This Is Money, and keep it free to use. This was just nine months in and I thought okay theres still quite a lot to do but were on our way, because when the pilots tell you things are getting better than you really know they are. But its very nice for ITV I think.. The pilots were up in arms. That's all our daytime programming from 6:00 in the morning, all the way through to when the quiz shows finish early evening. So that was the What, it was the culture of the Guardian and the purpose of the Guardian; the fact that it was very flat and if you were good at what you did, you had views and you proved yourself, then it was a meritocracy and I loved that. I did a postgraduate in education after my degree and I went to Holland Park Mixed Comprehensive, where I taught secondary school. I've learnt a lot and my experience has deepened my leadership thinking if you like, but the thing I know for sure is that you have to get out and talk to your people and customers. The chief executive of ITV said Jeremy Clarkson's comments about the Duchess of Sussex "do not wash over" and negatively impact the brand.
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