You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. All communications between you and your provider's office are carried over a secure, encrypted connection. If you selected a security question when you set up your security option, the following page will appear: 1. athenahealth reserves the right to make periodic updates and revisions to this Policy. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. How do I turn biometric authentication on/off? Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. This website uses encryption software. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. You can find the feedback form under the Profile screen. You agree not to use Patient Portal to post or send or post any illicit or offensive material. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. We must follow the duties and privacy practices described in this notice and give you a copy of it. Please. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. A convenient and secure way to deliver virtual care to your patients. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Here you will see an option under Our Resources titled Feedback. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When you click the. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. We secure your personal information from unauthorized access, use or disclosure. Enter the answer to your security question. The Portal is not intended for use by anyone outside of the United States. Patient Portal is a communication service offered as a convenience to our patients. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. We can use and share your health information to bill and get payment from health plans or other entities. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. We only get paid when you do, so you know your success is our top priority. How soon can I expect a response from my provider? Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. You need to select the Accounts icon in the lower right navigation bar. We are not required to agree to your request, and we may say "no" if it would affect your care. Dial 911 in the case of a medical emergency. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. We may say "no" to your request, but we'll tell you why in writing within 60 days. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. What is the feedback form, and how do I use it? Where can I fill out medical forms before my appointment? Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Urgent matters should not be dealt with via the Patient Portal. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). If you don't agree, don't use the Patient Portal. Patients can message their doctor or provider directly and connect with their healthcare team! Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. Wait a minute or two, and then try again. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). However, we are working on adding more features to the app soon. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. How do I edit how my contact preferences for different types of notifications? If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. athenahealth is your provider's trusted billing partner for secure online payment. We may contact you for fundraising efforts, but you can tell us not to contact you again. Save time and boost clinical efficiency with our fully integrated, hands-free products. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. How do I manage my saved credit and debit cards? Click the desired message in your inbox to read the message. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. If youve set up text messaging as your security option, the following message will appear: 2. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Please click OK to continue your session. We are allowed or required to share your information in other ways . Indicate your contact preferences for different types of notifications. This can occur when the data systems are undergoing maintenance. It is your responsibility to login to your Patient Portal account and read the messages promptly. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. Where did they go? To do so: Adobe Acrobat is required to view and print forms on the portal. . Meet the experts helping us reshape healthcare. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. You can ask us to correct health information about you that you think is incorrect or incomplete. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). We will say "yes" to all reasonable requests. Below you will find answers to commonly asked questions concerning the website. Please try again in a few moments. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. We may charge a reasonable, cost-based fee. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. that you are authorized to address the patient's billing matters. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. This will bring up a list of all the test results you have received. usually in ways that contribute to the public good, such as public health and research. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. From here, you can set up access via preferences for those you are a guardian or caregiver. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Explore our global offices or find the one closest to you. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. What if I'm unable to access the Patient Portal? or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Why doesn't anything happen when I click on a medical form? Your provider's office will make every effort to respond to your messages within a timely manner. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. It is at your provider's discretion to make test results available. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. We were unable to save your data. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). trouble logging in, password assistance, access to family members information etc.) All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. We will provide a copy or a summary of your health information, usually within 30 days of your request. powered by. Seamlessly manage populations of any size across multiple EHRs. We reserve the right in the future to charge a fee for the use of Patient Portal. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will make sure the person has this authority and can act for you before we take any action. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. You are using an outdated browser that is not supported on the Patient Portal. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Toggle this switch to turn biometric authentication on or off. Your provider's office will make every effort to respond to your messages within a timely manner. Improve your quality program performance with expert, end-to-end support. We can use and share your health information to run our practice, improve your care, and contact you when necessary. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Here, you will see a list of all the Patient Portals you have access to. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service.
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